International payment declined

HI there, we having issues receiving international payments, it says merchant cannot accept international payments at this time, kindly look into this.
Merchant ID: 00692972
Business Name: CLP Legal

Hi @Damilola_Oyewole

Thank you for sharing this experience

The error message gotten indicates that your account requires Compliance approval for International Card collections.

In addition to the information provided above,

  • Kindly provide a valid URL to your website,
  • A short description of what you do (merchant), and
  • The reasons for us to enable the int’l cards.

I will remain on standby for the following information

What we do: We are legal practitioners providing legal services.
Reason: A client is trying to make payment for our services.

The process will kickstart right away and I will subsequently update you on the progress.

Thank you Adekunle, I will be on standby for your update.

Hi @ Adekunle, is the process now completed?

@ Adekunle,
I am still waiting for an update from you.

HI @ Adekunle, I am yet to hear from you as regards the process initiated since Friday, kindly advice on the way forward.


Hi @Damilola_Oyewole

I apologise for the inconvenience,

This is still in progress

Hi @ Adekunle

Can I have a time line for completion?

So I can advice client accordingly.

Hello @ Adekunle.

I still wait to hear from you.

Hi @Damilola_Oyewole

This should be resolved before the weekend

HI @ Adekunle.

would I get a notification once this is completed?

Hi @ Adekunle,

Kindly provide update on the ongoing Compliance approval for International Card collections.


Hi @Damilola_Oyewole

I apologise for the inconvenience,

The approval process is very much still in progress and the account is currently undergoing further review.

I will duly send an update this week once this has been resolved.

Hi @ Adekunle.

Thanks for the update, is there no way this process can be achieved much earlier, our client that wants to make payment is now having a good excuse for not paying up.

Hi @ Adekunle

How’s your day going?

What’s the update with this Compliance approval, it’s been over two weeks now and it’s yet resolved.

Please let me know if the process is done or I find another means to receive payment.


Hi @Damilola_Oyewole :wave:

Thank you for your patience throughout the Compliance approval process,

Your account is now approved for international card collections.

Best regards,


Many thanks @ Adekunle


Hello I am also having problems receiving international payments via my shopify store please I need your help
All my international transactions end up cancelled even after multiple tries from the customer