Dear Support,
We are getting this error when our customer try to make payment.
We could not charge this card. Reason: Merchant cannot accept international payments at this time. Please contact support.
See attached
Dear Support,
We are getting this error when our customer try to make payment.
We could not charge this card. Reason: Merchant cannot accept international payments at this time. Please contact support.
See attached
Hi @SaintSteven
Thanks for sharing this experience with us,
Kindly share your merchant ID (ID on the top-left part of your dashboard) to enable us to resolve this.
I would remain on standby for your response.
Adekunle
Thanks for sharing this experience with us,
Kindly share the business name and email address of the F4B account you are using.
I would remain on standby for your response.
Adekunle
Also have a similar problem
Hi @UWC_Uganda
Thanks for sharing this experience with us,
Kindly share the business name, email address of the F4B account you are using, and your merchant ID (ID on the top-left part of your dashboard) to enable us to resolve this.
I would remain on standby for your response.
Adekunle
I am also having this same issue please help.
Here are my details:
Merchant ID: 2340940
Business Name: Bluu Interactive
Business Email: hello@bluuhq.com
Email: tjakintayo@gmail.com
Kindly help look into this ASAP
Thanks
Hi @tpakty
Thanks for sharing this experience with us,
Kindly confirm if this error was gotten in Test mode or Live mode.
I will remain on standby for your response.
Adekunle
This error is on Live mode.
Hi @tpakty
International card collections (payments) require compliance approval. Therefore, you will need to undergo a process of getting your account approved for International card collections (payments).
I will subsequently provide updates on the process.
Best regards
Adekunle
Kindly share with me the process required. Should I look forward to an email or what?
Hi @tpakty
I apologise for the delayed response,
Kindly share the payment reference for Transaction
Adekunle
Hi, @adekunle
There are several transactions that were not going through because the system said merchant cannot accept international payment. I do not have the transaction references for these transactions because they are not showing in the dashboard.
Earlier, you said that I will have to go through some verification processes to be able to accept international payments. What is the verification process? And why is the verification process not clearly stated on my dashboard just like the initial business verification process was?
Thanks.
Hi @tpakty
I apologise for the inconvenience,
These approvals are done internally as only few features require compliance approval. The process will kickstart right away and I will subsequently update you on the progress.
Hi @Adekunle
I appreciate this being treated as urgent. Please let me know what is required from my end and I will promptly provide.
Thanks and looking forward to hearing from you.
Hi @tpakty
Kindly share a valid URl to your website.
I will remain on standby for your response
Adekunle
Hi @tpakty
Thank you for your patience throughout the Compliance approval process,
Your account is now approved for international card collections.
Best regards,
Adekunle
Thank you for the effort @adekunle
A colleague in the USA have just tried making payments using both Google Pay and mastercard and both returned errors.
Please find attached the errors: