Encountering SSM Encryption Issue on transactions initiated from API

Encountering SSM Encryption Issue on transactions initiated from API

Hi @Covenant_Chukwudi

Thanks for sharing this experience with us,

Kindly share the API endpoint that returned this error,

Hi @Adekunle , this was it:

Hi @Covenant_Chukwudi

We apologise for the inconvenience this might be causing you,

Kindly share the reference for this transaction, this will help in resolving the issue from my end

PS: Be sure to hide any sensitive information when sharing the payload.

Hi @Adekunle , please here’s the transaction reference: ref-1679915586420

Hi @Covenant_Chukwudi

This has been forwarded to the appropriate team.

I will inform you once it has been resolved.


Hi @Adekunle ,

Please this is not solved at our end yet.

Hi @Adekunle , also we just changed our ip address and started re-experiencing samething about forbidden that we thought was solved earlier.

The new addresses were set to be whitelisted on the flutterwave dashboard, yet kept failing with forbidden.

Please is there a permanent solution this?

Hi @Covenant_Chukwudi :wave:

Thank you for sharing this information with us,

Kindly send a mail to developers@flutterwavego.com with the following;

  • Business name,
  • Merchant ID,
  • Unique IP to be whitelisted (static), and
  • The error message gotten.

Hi @Covenant_Chukwudi

The SSM ERROR Is a downtime from an external party and it has been escalated. However, I will advise you re-attempt the transfer at intervals.