Encountering SSM Encryption Issue on transactions initiated from API
Thanks for sharing this experience with us,
Kindly share the API endpoint that returned this error,
We apologise for the inconvenience this might be causing you,
Kindly share the reference for this transaction, this will help in resolving the issue from my end
PS: Be sure to hide any sensitive information when sharing the payload.
This has been forwarded to the appropriate team.
I will inform you once it has been resolved.
Adekunle
Hi @Adekunle , also we just changed our ip address and started re-experiencing samething about forbidden that we thought was solved earlier.
The new addresses were set to be whitelisted on the flutterwave dashboard, yet kept failing with forbidden.
Please is there a permanent solution this?
Thank you for sharing this information with us,
Kindly send a mail to developers@flutterwavego.com with the following;
- Business name,
- Merchant ID,
- Unique IP to be whitelisted (static), and
- The error message gotten.
The SSM ERROR Is a downtime from an external party and it has been escalated. However, I will advise you re-attempt the transfer at intervals.