Issue switching to Live on Rave

We’ve registered a Rave account and are trying to switch to live but get the following error. The only thing I can think of is that we have a Moneywave account with the same details which is currently live. Glad for any pointers on what to do.

@Gondy could you please help on this one?

Hello @Chude_Osiegbu

We will look into this and advice ASAP.

Regards