Please unable to do transfers using API despite IP whitelisting and enabling transfers from both API and Dashboard
We keep getting 403 forbidden, meanwhile we can do account lookups perfectly well using our keys.
We’ve also tried regenerating new keys but still the same experience. Please help.
Here’s our merchant code: 100066712
Thanks for sharing your experience with us,
You can find guidance here with a similar issue as yours
Feel free to reach out If you have further questions 
Hi @Adekunle ,
thanks for responding.
We followed through that process earlier and still experience the same issue.
Many thanks
Kindly confirm if you are trying to add the IP address on Test mode or Live Mode.
I will remain on standby for your response.
We have both our IP whitelisted on live mode and also the position for allowing transfers on dashboard & API checked
Hi @Adekunle , please following on, on this please.
Kindly check your notifications on the Top right corner of the Forum for a message.
Adekunle
Kindly retry the transaction,
I will remain on standby for your response
Adekunle
It did not work @Adekunle .
Still the same outcome as before.
Also even when we whitelist all ips 0.0.0.0, still the same.
Hi @Adekunle , please any luck?, we’re still stuck at this point.
We are fully aware of this issue internally, and we are actively working to resolve it.
I will definitely inform you once it has been resolved.
Adekunle
Hi @Adekunle ,
Trust you’re having a great day. Please following on to check if there’s any resolution/luck now?
Many thanks,
Covenant
This has been forwarded to the appropriate team. it is still in progress.
I will inform you once it has been resolved.
Adekunle
There are very few drop on that ip address in the last 5 days. The drops were before it was whitelisted. Which brings about the possibility of requests being sent from other IP addresses as a result of dynamic IP addresses provided by the platform your application is hosted on.
You would need to setup static IPs for your application containers and key infrastructure components that hold the code that make the API calls.
Whitelisting the static IPs should take care of the issue.
@Adekunle Hello was this ever fixed? because we are having the exact same issue, it suddenly stop working . We had tried all he above recommendations and it still does not work.
Thank you for sharing this information with us,
Kindly send a mail to developers@flutterwavego.com with the following;
Hello @Adekunle, I emailed and I am getting bounced around asking for more screenshot etc for over a week. Was this bug ever fixed?
Thank you for reaching out,
To better assist you, Kindly share the following;
I will remain on standby for your response.
