Please unable to do transfers using API despite IP whitelisting and enabling transfers from both API and Dashboard

Rave
1

Please unable to do transfers using API despite IP whitelisting and enabling transfers from both API and Dashboard

We keep getting 403 forbidden, meanwhile we can do account lookups perfectly well using our keys.

We’ve also tried regenerating new keys but still the same experience. Please help.

Here’s our merchant code: 100066712

2

Screenshot 2023-03-17 at 08.43.03 (1)
Screenshot 2023-03-17 at 08.43.03 (1)1202×202 71.4 KB

3

Hi @Muzoora_Barnabas :wave:

Thanks for sharing your experience with us,

You can find guidance here with a similar issue as yours

Feel free to reach out If you have further questions :handshake:

4

Hi @Adekunle ,

thanks for responding.

We followed through that process earlier and still experience the same issue.

Many thanks

5

Hi @Covenant_Chukwudi

Kindly confirm if you are trying to add the IP address on Test mode or Live Mode.

I will remain on standby for your response.

6

We have both our IP whitelisted on live mode and also the position for allowing transfers on dashboard & API checked

Screenshot 2023-03-20 at 09.23.13
Screenshot 2023-03-20 at 09.23.132880×1542 259 KB

@Adekunle

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Screenshot 2023-03-20 at 09.23.35
Screenshot 2023-03-20 at 09.23.351920×1039 87.8 KB

@Adekunle

8

Hi @Adekunle , please following on, on this please.

9

Hi @Covenant_Chukwudi

Kindly check your notifications on the Top right corner of the Forum for a message.

Adekunle

10

Hi @Covenant_Chukwudi

Kindly retry the transaction,

I will remain on standby for your response

Adekunle

11

It did not work @Adekunle .

Still the same outcome as before.

Also even when we whitelist all ips 0.0.0.0, still the same.

12

Hi @Adekunle , please any luck?, we’re still stuck at this point.

13

Hi @Covenant_Chukwudi

We are fully aware of this issue internally, and we are actively working to resolve it.

I will definitely inform you once it has been resolved.

Adekunle

14

Hi @Adekunle ,

Trust you’re having a great day. Please following on to check if there’s any resolution/luck now?

Many thanks,
Covenant

15

Hi @Covenant_Chukwudi

This has been forwarded to the appropriate team. it is still in progress.

I will inform you once it has been resolved.

Adekunle

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Hi @Covenant_Chukwudi

There are very few drop on that ip address in the last 5 days. The drops were before it was whitelisted. Which brings about the possibility of requests being sent from other IP addresses as a result of dynamic IP addresses provided by the platform your application is hosted on.

You would need to setup static IPs for your application containers and key infrastructure components that hold the code that make the API calls.

Whitelisting the static IPs should take care of the issue.

17

@Adekunle Hello was this ever fixed? because we are having the exact same issue, it suddenly stop working . We had tried all he above recommendations and it still does not work.

18

Hi @Antonio_Acquaah :wave:

Thank you for sharing this information with us,

Kindly send a mail to developers@flutterwavego.com with the following;

  • Business name,
  • Merchant ID,
  • Unique IP to be whitelisted (static), and
  • The error message gotten.
19

Hello @Adekunle, I emailed and I am getting bounced around asking for more screenshot etc for over a week. Was this bug ever fixed?

20

Hi @Antonio_Acquaah :wave:

Thank you for reaching out,

To better assist you, Kindly share the following;

  • error message gotten,
  • the API endpoint you are trying to access,
  • the country you are currently making the call from, and
  • the environment the error was gotten i.e. Test mode or live mode

I will remain on standby for your response.