Please unable to do transfers using API despite IP whitelisting and enabling transfers from both API and Dashboard
We keep getting 403 forbidden, meanwhile we can do account lookups perfectly well using our keys.
We’ve also tried regenerating new keys but still the same experience. Please help.
Here’s our merchant code: 100066712
Thanks for sharing your experience with us,
You can find guidance here with a similar issue as yours
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Hi @Adekunle ,
thanks for responding.
We followed through that process earlier and still experience the same issue.
Kindly confirm if you are trying to add the IP address on Test mode or Live Mode.
I will remain on standby for your response.
We have both our IP whitelisted on live mode and also the position for allowing transfers on dashboard & API checked
Hi @Adekunle , please following on, on this please.
Kindly check your notifications on the Top right corner of the Forum for a message.
Kindly retry the transaction,
I will remain on standby for your response
It did not work @Adekunle .
Still the same outcome as before.
Also even when we whitelist all ips 0.0.0.0, still the same.
Hi @Adekunle , please any luck?, we’re still stuck at this point.
We are fully aware of this issue internally, and we are actively working to resolve it.
I will definitely inform you once it has been resolved.
Hi @Adekunle ,
Trust you’re having a great day. Please following on to check if there’s any resolution/luck now?
This has been forwarded to the appropriate team. it is still in progress.
I will inform you once it has been resolved.