Cant make payments "Sorry, your card is not enrolled for 3-D Secure Payments"

This is the problem I face with Flutterwave Payment Links and on my website during the checkout process using Flutterwave’s Credit Card payment gateway. My customers can’t complete a transaction without getting this error message “ Sorry, your card is not enrolled for 3-D Secure payments”.

I need help with this issue and also I’ll like to know if this option during checkout can be disabled. I’ve lost a lot of customers because of this and since I started using Flutterwave, I’ve not been able to get a successful transaction.

I need some assistance please.

Merchant ID: 00139888
Business Name: IFMA Ltd
What we do: We are a media company.

Hello @Elsie,

I apologize for any inconvenience caused.

The error you encountered indicates that your account requires compliance approval to accept card payments. Kindly send a mail to to request for this approval. We no longer handle these requests through the developer forum.

When contacting Be sure to provide all necessary details/information (Business name, Business URL, Merchant ID, screenshot of the error encountered, etc) when making your request.